What the operation needs to achieve — drawn from the Rebecca Roberts discovery session (2 Apr 2026).
Safety & compliance
Reduce litigation risk from workplace accidents
SOPs followed in practice, not just signed. Incidents prevented through culture, not just procedure.
Current: SOPs exist as paper sign-off exercises. No incident logging, no near-miss reporting, no observational audits.
Safety & compliance
Zero preventable accidents
Proactive hazard identification and resolution. Near-miss reporting as a leading indicator.
Current: Hazards visible on walkaround. No structured inspection process. Complacency cited as root cause.
Throughput
Optimise production throughput beyond baseline
Understand the marginal value of 22–24 tons/day vs the current 20 tons/day baseline.
Current: 20 tons/day consistently achieved. Production bonus always hit, providing no incentive signal.
Throughput
Know when Chadwick's covers its fixed costs
Monthly production tracked against breakeven threshold. Clear visibility of when processing margin turns positive.
Current: Breakeven threshold known conceptually. Not tracked as a live metric against actual production.
People
Reduce staff turnover
Break the cycle of recruit → under-train → low confidence → leave. Retain experience on the floor.
Current: High turnover with approximately 6–8 week recruitment cycles. Turnover rate not actually measured.
People
Improve staff morale and engagement
Create an environment where people want to do the work. Shift from "ticking a box" to genuine ownership.
Current: 35 feedback forms collected. "That's not my job" mentality prevalent. No daily goals or team structure.
Cost
Track production costs that aren't visible today
Energy, chemicals, consumables, effluent, and overtime tracked per kg of production.
Current: Individual cost lines not tracked or normalised against production volume.
Quality
Maintain quality alongside throughput
First-pass quality rate measured. Output is a goal, but quality is paramount.
Current: Quality issues handled reactively. No first-pass yield measurement or rework tracking.